Privacy Policy
Your privacy matters to us at soliravoneth
Last updated: March 15, 2025
Introduction and Scope
soliravoneth respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your personal information when you use our business communications platform and related services. This policy applies to all users of our services, whether you're browsing our website, using our platform, or engaging with our educational programs.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy should be read alongside our Terms of Service and any specific privacy notices we provide for particular services or features.
Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes both personal information you provide directly and information gathered automatically through your use of our services.
| Type of Information | Examples | Collection Method |
|---|---|---|
| Personal Details | Name, email address, phone number, job title, company | Registration forms, profile setup |
| Technical Information | IP address, browser type, device information, operating system | Automatic collection via cookies and analytics |
| Usage Data | Pages visited, features used, time spent, click patterns | Platform analytics and user interaction tracking |
| Communication Content | Messages, files shared, meeting recordings | Direct user input through our platform |
How We Use Your Information
Your information helps us deliver, maintain, and improve our business communications platform. We use your data thoughtfully and only for legitimate business purposes that align with providing you excellent service.
Marketing Communications
We may send you information about our learning programs, webinars, and platform updates. You can opt out of marketing communications at any time by using the unsubscribe link in emails or adjusting your account preferences. Essential service communications cannot be disabled as they're necessary for platform operation.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are necessary for our business operations or required by law.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide clear processes for exercising them.
- Access: You can request a copy of the personal information we hold about you. We'll provide this information in a commonly used format within 30 days of your request.
- Correction: If you believe any information we hold about you is incorrect or incomplete, you can request corrections. We'll update your information promptly once verified.
- Deletion: You can request deletion of your personal information, subject to legal and contractual obligations. Some information may be retained for security or legal compliance purposes.
- Objection: You can object to certain uses of your information, particularly for marketing purposes. We'll respect your preferences and update our processing accordingly.
- Data Portability: You can request to receive your data in a portable format or have it transferred directly to another service provider where technically feasible.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational safeguards.
While we maintain robust security measures, no system is completely secure. We encourage users to use strong passwords and keep their login credentials confidential.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of information have different retention periods based on legal requirements and business needs.
| Data Type | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Duration of account plus 2 years | Automatic deletion after retention period |
| Communication Records | 7 years for business compliance | Secure deletion via certified processes |
| Usage Analytics | 3 years from collection | Anonymization followed by deletion |
| Marketing Data | Until opt-out or account closure | Immediate removal from active systems |
International Data Transfers
Some of our service providers and technology infrastructure are located outside Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.
We primarily transfer data to countries with adequate privacy protections or use contractual arrangements that provide equivalent protection to Australian privacy laws. Before any international transfer, we assess the privacy laws and practices of the destination country to ensure your information remains protected.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your user experience, analyze platform usage, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify active users via email and platform notifications at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below. We're committed to addressing your privacy inquiries promptly and thoroughly.
For privacy-related requests, please include your full name, contact information, and a detailed description of your request or concern. We aim to respond to all privacy inquiries within 14 business days.